Tel: (903) 566-2424

5400 University BlvdTylerTexas 75707, United States

Faq


Will my registration and inspection stickers transfer? Yes, we have a process that assures that all stickers transfer to your new windshield.  Exceptions may apply for Toll Tag stickers.  These stickers include a special adhesive that deters removal.  New tags can be obtained from your local Toll Tag office.

Does AutoGlass Express just fix windshield glass, or other kinds of glass? We repair or replace all auto glass windshields, back glass, and side window glass. If it has wheels and glass we can handle it.

How do I know if I need to have my windshield repaired or replaced? Rock damage smaller than a quarter and cracks shorter than five inches can usually be repaired, however it is up to the technician to see if this can safely be done.

Will I lose the strength of the windshield? No. When we do the repair, the resin goes into the small cracks and holds the cracks; therefore you will not lose the structure strength of the windshield. The repair is actually stronger than the glass.

How long can I expect this to take? Most windshield repairs can be completed in less than 30 minutes. The average time for a windshield replacement is 90 minutes depending on the vehicle and required curing time for the adhesives used. Your installer will inform you on when you can safely drive your vehicle. The windshield is glued in with a product called Urethane. We use the highest quality Urethane available. The windshield is primed and the urethane is cured allowing the vehicle to be drivable within one hour.

Does AutoGlass Express use DOT (Department of Transportation) -certified glass when doing replacements? Absolutely, and all of our replacement glass products are furnished by OEM quality manufacturers, these are the same manufactures that make the glass for the vehicle manufacturer. We also inspect each piece of glass for quality and optical clarity prior to installation.

Does my insurance company get billed for the auto glass services? AutoGlass Express handles the entire insurance claim process for you. Once you have scheduled service with us, we will confirm your glass coverage and place the claim directly with your insurance company.

What if I don’t have auto glass coverage? We can work out the best cash price for you if there is not insurance coverage.

Are your technicians certified? Yes, our technicians are trained and certified in the most advanced repair and safety techniques. These include but are not limited to Sika Adhesives, Dow Adhesives, and SRP Adhesives.

Is there a warranty or guarantee on your services? We offer a lifetime warranty for workmanship, visual defects, air and water leaks. When we replace your windshield, your first rock chip repair is FREE! Your satisfaction is 100% guaranteed. If you’re not happy with the job that was done, we’ll make it right.